| Key Features of Netlink BPO |
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Document Management Outsourcing |
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Netlink's integrated Document Management System allows you to simplify document management operations. Netlink is experienced in application and data base development, document scanning, document processing, document management, document hosting and document delivery.Netlink offers access to information from anywhere at anytime in order to provide you strong business results immediately. |
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Key Components Include |
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Shipping, Receiving, Archiving |
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Document Imaging (Scanning, indexing, and processing) |
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Data Capture |
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Document Conversions |
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Data Sharing (EDI etc.), Database cataloging |
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Blended Document Solutions (paper and electronic) |
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Compliance |
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Human Resources Outsourcing |
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Netlink’s HR Outsourcing practice increases the quality and effectiveness of your HR services. We help develop HR strategies that align with the long term goals of your organization. |
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Key Components Include |
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Performance Management Solutions |
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E-Learning and Instructor Led Training |
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Employee Communications |
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Employee Survey, Newsletter, Suggestions Systems, Employee Portals |
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Recruiting Process Management/Talent Acquisition |
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Loan Processing Solutions |
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Netlink’s loan processing solutions help optimize your business process to generate time and cost savings.We help improve the flexibility of your loan processing while insuring data integrity. At Netlink, we deliver strong business results immediately to our customers. We do this by increasing efficiencies while reducing costs. |
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Claims Processing Solutions |
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Netlink has extensive experience and knowledge in Claims processing for the Healthcare and Insurance Industries. Netlink will process your claims effectively and efficiently while reducing costs. At Netlink, we deliver strong business results immediately to our customers. |
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Customer Loyalty Solutions |
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Netlink has proven successful methods to increase your Customer’s loyalty, frequency and sales. Netlink’s customer loyalty solutions allow you to understand and impact consumer buying behavior to positively impact business results. Netlink can also help you gather new customer referrals and track your return on investment. Our Campaign Management and POS Integration Services are our most powerful and cost-effective solution. |
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E-Learning Solutions |
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At Netlink, we develop customer centric, results-oriented, e-learning solutions leveraging our pre-built technology enablers. We work with you to determine how to meet the learning needs of your organization and effectively deliver extraordinary programs to help you meet your objectives. We deliver strong business results immediately by working with you to build an efficient and cost-effective transaction based e-learning solution. |
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Compliance |
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SCORM |
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AICC |
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Sarbanes-Oxley |
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HIPAA |
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Tread-Act |
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GLB and FCRA |
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Contact Center Services |
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Outbound and Inbound Calling |
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Technical Support |
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Collection Calling |
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Authorization Calls |
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Surveys |
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Telemarketing |
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Verification Calls |
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Customer Enquiries |
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Customer Care |
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Order Capture |
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Help Desk |
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Training |
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Smart Routing |
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Integration with CRM packages |
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E-Survey Integration |
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Web-Chat (Live) Integration |
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Application Capture |
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Customer Correspondence |
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E-Care |
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E-mail response |
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Customer Database Maintenance |
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Back-office Support |
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Utilities - Remediation & Provisioning |
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